Privacy Policy
广西蜂巢涌动传媒科技有限公司 ("we", "the platform") understands how important your personal information is and is committed to protecting it. This policy explains clearly and transparently how we collect, use, store, share and protect your personal information when you visit our website or purchase and use our EA automated trading software and related services — and how you can exercise your rights.
1. Who we are (data controller)
- Entity: 广西蜂巢涌动传媒科技有限公司
- Registered address: TBD — registered address
- Contact: TBD — support channel / email
- Data Protection Officer (DPO) email: TBD — DPO email
2. Personal information we collect
We follow the principle of data minimisation and collect only what the service requires.
| Scenario | Data | Purpose | Source | Sensitive |
|---|---|---|---|---|
| Purchase & licence registration | Name / nickname, email, order information, broker server name and trading account number | Process the order, register the licence, provide support | Provided by you | No |
| Payment | Payment receipt and order number (processed by a third-party payment provider; we do not store card numbers) | Collect payment, invoice, reconcile | Provided by you / provider | Yes (payment data) |
| Technical support | Problem description, MT5 terminal version, OS information, EA log files | Troubleshooting, quality improvement | Provided by you | No |
| Software operation (paid licence check) | IP address, broker server name and trading account number (for licence binding), verification time | Licence verification, anti-piracy | Collected automatically | No |
| Website visit & analytics | IP (anonymised), browser type, pages viewed, time on page, referrer | Site analytics, UX improvement, security | Collected automatically (cookie / analytics tool) | No |
| Communication | Name, email and message content you provide | Answer enquiries, send important notices | Provided by you | No |
What we explicitly do not collect: your MT5 trading-account password, position details, account balance or deposit/withdrawal records; nor your contacts, SMS, call records, precise geolocation or biometric data — nothing unrelated to the function of the EA software.
3. How we use your personal information
- Core service: software delivery, licence registration and verification, technical support and after-sales service.
- Orders and payment: processing orders, generating payment receipts, issuing invoices.
- Security: detecting and preventing fraud, cracking, abuse and malicious attacks, protecting the platform and our users.
- Product improvement: analysing de-identified / aggregated statistics about website and software usage to improve features and experience.
- Notices: product updates, security warnings and service changes (marketing email can be unsubscribed).
- Legal compliance: meeting legal obligations and responding to lawful requests from regulators or judicial authorities.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information.
4. Cookies and analytics
This website is a static site. It uses no advertising cookies and performs no cross-site tracking. We use two kinds of technology:
- Essential storage (localStorage): remembers your choice about this policy (for example whether analytics is allowed). It contains no personally identifying information.
- Website analytics: we use a third-party or self-hosted analytics tool to understand visits (page views, referrer, device type). Analytics provider: TBD — analytics provider; IP anonymisation is required/configured, and the data is not used for advertising.
Your choice: on your first visit a consent bar appears. You may (1) click "Accept all" to allow analytics, or (2) click "Essential only" to refuse it — in which case the analytics script is not loaded. You can reset your choice at any time by clearing site data in your browser, or by asking us using the contact details below.
5. How we share, transfer and publicly disclose information
Sharing
We do not sell your personal information. We share it only as necessary with the processors below, bound by contract to protect it:
- Payment provider: TBD — payment gateway (processing payments and refunds);
- Cloud hosting provider: Alibaba Cloud (Hong Kong) — host of this website and the licence service;
- Analytics provider: TBD — analytics tool (receives de-identified visit data only);
- Email / support tools: TBD — mail service / helpdesk (if enabled).
Transfer and public disclosure
We do not transfer or publicly disclose your personal information to any third party unless you expressly consent or the law requires it. In the event of a merger, acquisition or transfer of assets, we will require the new holder to remain bound by this policy and will notify you in advance.
Legal requirements
We may need to disclose necessary information under laws and regulations, a court order or a regulator's request; where that happens we will, to the extent the law allows, try to inform you.
6. Cross-border transfers
Our servers are located in Hong Kong, China, so your personal information may be transferred to, stored and processed in Hong Kong.
- Hong Kong: the Personal Data (Privacy) Ordinance (PDPO) applies, with requirements on collection, use and cross-border transfer of personal data.
- Mainland China → Hong Kong: where personal information is transferred from mainland China to Hong Kong, we follow the Personal Information Protection Law (PIPL) and the related cross-border requirements, using encrypted transmission and access controls.
- EU / EEA: if you are in the European Economic Area, we provide safeguards consistent with the GDPR's transfer requirements (such as Standard Contractual Clauses).
- Other regions: we apply protections appropriate to the law of your jurisdiction.
7. How we protect your personal information
- Encryption in transit: HTTPS enforced site-wide (TLS 1.2 or above) with HSTS enabled.
- Storage and access control: minimal open ports, key-based login, least-privilege authorisation and auditable operations on the server.
- Minimal collection: no trading-sensitive data; analytics data anonymised.
- Security operations: security patches and data backups on a regular basis; in the event of a data security incident we will notify you and report to the competent authority as required by law.
8. Retention
We keep personal information only as long as necessary for the purposes above, then delete or anonymise it. Our current retention policy is as follows (TBD — these are typical periods for this kind of business and can be adjusted):
- Licence and order information: during the service term and 12 months after it ends;
- Payment receipts / invoice records: as required by tax and accounting law;
- Technical support records: 24 months;
- Website visit and analytics logs: 12 months (IP already anonymised).
9. Your rights
Under applicable law (including the GDPR, the PDPO and the PIPL) you have the following rights:
- Access: inspect the personal information we hold about you and request a copy;
- Rectification: have inaccurate or incomplete information corrected;
- Erasure: in certain circumstances, have your information deleted (withdrawal of consent, purpose fulfilled, service ended);
- Restriction or objection: in certain circumstances, restrict or object to our processing (including processing for analytics);
- Withdraw consent: at any time, without affecting processing already carried out;
- Portability: receive your information in a structured, commonly used format where the law requires it;
- Close account / delete licence record: you may apply to close it; we complete this within 15 working days;
- Complaint: if you believe we have infringed your rights you may complain to the relevant supervisory authority (EU users may complain to their national authority).
How to exercise them: send a request using the contact details at the end of this policy; we reply within 7 working days. To keep you safe we may first verify your identity. Exercising your rights is free of charge.
10. Minors
Our service is not directed at minors under 16 (or a higher age where your jurisdiction prescribes one). We do not knowingly collect personal information from minors. If you find that a minor has provided us with personal information, contact us immediately and we will delete it as soon as possible.
11. Updates to this policy
We may revise this policy in line with legal changes, business adjustments or technical updates. For material changes we will notify you in advance through a website notice or email; the updated policy will be published on this website. Continued use of the service after an update constitutes acceptance of the revision.
12. Contact us
If you have any question, suggestion or complaint about this Privacy Policy, contact us at:
- Email: TBD — privacy contact email
- Support channel: TBD — support channel
- Address: TBD — contact address